The Penn Foster
Culture Code

We deliver results.

We set clear goals. We embrace data to make better decisions for our customers.

We put students and partners first.

Our customers come first, always!

We are transparent.

We are open, honest fair and direct with our employees and customers.

We are curious.

We continually grow both personally & professionally.

We own it.

We do what we say. We are accountable to one another and our students.

We collaborate.

We are an agile team of teams.

We play.

We look for fun and humor in our daily work.

We act with integrity.

We do the right thing. It's as simple as that.

What we value in our employees

  • Teamwork
  • Empathy
  • Accountability
  • Communication
  • Honesty
  • Teamwork.

    Check your ego at the door.

    While personal achievement is always encouraged and rewarded, we most value team players who are "all in" on the success of their team and embrace playing a role in something larger than themselves.

  • Empathy.

    Listen first, talk second, and never judge.

    Our primary goal is to help people. That starts with understanding everyone's story and genuinely caring. Never forget, "every person you meet is fighting a battle you know nothing about, so always be nice."

  • Accountability.

    Do the work.

    It's really that simple. Great teams are made when everyone on the team has a clear understanding of what they need to do, when they need to do it, and then follows excuses.

  • Communication.

    Be open. Be clear. Be Available.

    Open, clear, and frequent communication encourages valuable input, that leads to collaboration, that spurs innovation, which ultimately results in a successful team. So, yeah, communication is pretty important.

  • Honesty.

    Your mother was is the best policy.

    When we all commit to being a team without egos, who care deeply about others, while holding ourselves accountable, and openly communicating our thoughts and ideas, then being honest isn't only right, it's easy.